Privacy Policy

Personal Information We Collect

• Name, email address, and contact details when you create an account
• Learning preferences and stress management goals you set
• Progress tracking data from your participation in our programs
• Communication history when you contact our support team
• Device information and browser details for technical optimization
• Location data (general region) to provide relevant content

How We Use Your Information

We use your personal data exclusively to enhance your stress management journey. This includes personalizing your learning experience, sending you relevant program updates, and providing customer support when needed.

• Customizing stress management content based on your preferences
• Tracking your learning progress and providing achievement recognition
• Sending educational newsletters and program announcements
• Improving our platform's functionality and user experience
• Providing technical support and responding to your inquiries
• Conducting research to develop better stress management resources

Data Sharing & Third Parties

We work with select partners to deliver our services effectively, but we maintain strict controls over how your information is shared. Any third-party service providers we work with are bound by confidentiality agreements and must meet our security standards.

We may share your information in these limited circumstances: with service providers who help us operate our platform (like hosting services and email providers), when required by law or legal process, or if we need to protect the rights and safety of our users or the public.

Your Rights & Control

You have significant control over your personal information. You can access, update, or delete your account data at any time through your profile settings. If you want to completely remove your information from our systems, you can request account deletion.

• Access all personal data we have about you
• Correct or update any inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability to another service
• Object to certain types of data processing

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Security & Protection

We implement multiple layers of security to protect your information. Our systems use encryption for data transmission, secure storage protocols, and regular security audits to identify and address potential vulnerabilities.

Access to your personal information is limited to authorized staff members who need it to provide you with services. We regularly train our team on privacy best practices and maintain detailed access logs to monitor who accesses what information.

Data Retention & Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Active account data is maintained while your account remains active, plus a reasonable period afterward in case you want to reactivate.

When you delete your account, we remove your personal information from our active systems within 30 days. Some data may remain in backup systems for up to 90 days for technical reasons, but it's not accessible for normal operations during this time.

• Account information: Deleted within 30 days of account closure
• Learning progress data: Removed immediately upon account deletion
• Support communications: Retained for 2 years for quality purposes
• Financial records: Kept for 7 years as required by law
• Anonymous usage statistics: May be retained indefinitely

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how you use our platform. These small data files help us remember your preferences, keep you logged in, and provide personalized content recommendations.

You can control cookie settings through your browser, but disabling certain cookies may affect some platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

International Data Transfers

As we serve users globally, your information may be processed and stored in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and provide adequate safeguards for your information.

When transferring data internationally, we use approved transfer mechanisms such as standard contractual clauses and ensure that receiving parties maintain appropriate security measures and privacy protections.

Children's Privacy

Our platform is designed for adults and we don't knowingly collect personal information from children under 18. If we discover that we've inadvertently collected information from a minor, we'll delete it promptly and take steps to prevent future occurrences.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the bottom of this policy indicates when it was last updated.